me&u - Notice history

The issue has been resolved and me&u is fully operational.

We sincerely apologise for the disruption this caused and appreciate your patience while we worked to resolve it. If you notice anything further, please reach out to our Support team so we can assist right away.

We are continuing to investigate the issue. Orders are being captured but are not sent to the POS in a reasonable timeframe. As such, we recommend manually turning off me&u at your venue until we confirm the issue is resolved.

This incident has now been resolved and all services are operating normally. We appreciate your patience while our team worked to restore service. A post-mortem will be conducted, and we'll share more details on the issue as soon as possible.

Our engineers have implemented a fix and are currently monitoring the result.

Our engineers are continuing to investigate and test solutions, with work ongoing to restore full service.

We’ve identified several contributing factors. The system refresh has addressed some of the causes, and we’re making progress on investigating the remaining ones. We continue to work towards full resolution.

Our engineers are performing a system refresh as part of the ongoing troubleshooting. We're continuing to work towards full resolution and will provide another update as soon as possible.

We continue to investigate this incident.

We continue to investigate this incident as a priority.